You appear very busy. Can I secure your services each month?
Yes. For customers that require site maintenance and/or regular photographic sessions we are available for reservation through a monthly contract which ensures your designer or photographer is always available to undertake the work you require. This service is useful should you send regular eflyers or mailing lists or require a product photographer to capture images for your online shop. As a long standing business our designers are consistently pre-booked up at least 2 months in advance but always ensure that contracted hours are reserved and completed as promised, as such we advise monthly contracts for those that require regular work. Reliable, punctually paid monthly contracts benefit from a reduced rate. Please contact us to learn more about this service.
Is all your work copyrighted?
Scripts, CGI and CSS remain the copyrights of Razor Smile. The resale or distribution of the files, are any other, is not permitted.
Copyrights are held by Razorsmile, or the works respective owner(s), until such time that payment has been received in full (where service applicable)
Commissioned photographic images are granted full, royalty free copyrights to the client upon full payment.
No part of a website (graphics, stock images) may be reused, redistributed or used for printing purposes without permission.
Razor Smile reserve the right to refuse to work with material where copyrights are not owned by the client.
The client is responsible for the content of their site.
Are you insured?
Yes. For your peace of mind we are covered by professional indemnity insurance.
Do you have a quality policy?
It is the policy of Razor Smile, to provide its customers with a high quality service. The overall policy of the company is to provide the people, organisation and resources to supply our customers with the products / services that satisfy their requirement in every respect. Furthermore it is our policy to continually improve our quality by monitoring, measuring and enhancing our final output.
It is mandatory that all staff adhere to the procedures in order to achieve a consistent approach to quality assurance.
Do you have a complaints procedure?
If you are unhappy with any part of the service supplied by Razor Smile please inform us at the earliest date and we will endeavour to remedy your complaint. It is important to us that you are happy with the service we have provided. If you are unhappy with a web service please notify us within 28 days. If unhappy with a photographic service please notify us within 7 days of us sending your disc.
Do you require a deposit?
Yes. A deposit of 25% is required to secure services and a time slot. This deposit is to be paid before we will commence your project. This fee is strictly non refundable and is deducted from the final payable amount. A deposit will cover the reservation of your professional, thus declining work on your behalf, and does not take into account extra expenses of which may require an extra non refundable fee.
How long do the websites take?
The average project takes from between two and four weeks with static sites often taking less time than e-commerce or content management driven sites. Sites built upon these platform usually average three to six weeks. The main cause of a site suffering a late launch is that the relevant content has not been made available when needed by the web designer. We aim to work closely with our customers to ensure that all sites are launched as agreed by their planned launch date and for this reason we will not commence a project until a reasonable amount of content has been submitted by the client.
Can you host my website?
Yes. Hosting ranges from £50 - £200 and is suitable for the small to medium business set up. Our designers are familiar with our hosting and are therefore able to execute changes quickly reducing problems usually encountered with other hosting companies. Unfortunately we do not host the Magento E-commerce platform but can advise you on where to host your e-commerce site.
Do your websites conform to w3c validation standards?
We aim to maintain a higher standard of website and for this reason we always aspire to the W3C Webstandards high level of expectation. Approximately 90 of our past website designs conform to transitional/strict w3c standards. We strive to ensure that sites carry the W3C quality label however if a client requests a specific features that does not validate we may find it difficult or impossible to accommodate webstandards.
How soon will I appear on Google?
As a predominantly design based company we do not offer any search engine guarantees however when constructing a site we are aware of utilising the features available to us so that you reap the benefits from the search engines. We use software and platforms with excellent search engine credibility and have high achieved results naturally for many of our sites.
Much that is involved in the search engine selection process is out of our hands once we hand over your website but we do however educate our clients on best practices to ensure their site performs well on the search engine. For those seeking a higher Google position it is possible to employ a search engine optimiser. These professionals are much more able to achieve high results by the manipulation of text and the collection of links. Simply search Google using the term "SEO" or "search engine optimisation" to locate a professional SEO.
As a rule we suggest that the sites we build allow for free movement of search engine spiders, your text and the links that point to your site then determin how your site is ranked and for which keywords, these will usually be lower ranking or localised keywords for (example 'mobile phone repairs Birmingham'). If you would like your site to appear for extremelly competitive keywords (for example 'mobile phones') then this will require a budget of multiple thousands and an SEO expert.
How do I know who has been on my website or E-flyer ?
Every website we create comes with Google Analytics installed. We rely on this to deliver an in-depth insight into the people that visit your site and their actions. This helps in site development ,enabling you to gauge responses and the success rates of advertising campaigns.
What are my photographic rights of use?
Our photographic images are supplied on a royalty free basis upon receipt of complete payment. Images used within a web design, unless otherwise stated as a custom shot, are given with no rights attached and may not be used outside of the website supplied. We reserve the right to use images we have captured for portfolios and examples of our work.
Images are not to be misrepresented by third parties (ie: placed within photographic portfolios) as this implies authorship.
How many logo options do I get?
We supply three different examples for you to choose for us to further develop from. Upon completion you will be given one completed logo with permission of use and copyrights.
Do you print?
No, unfortunately we are not involved in the actual print process. We supply artwork and offer advice on suitable printers we have used in the past based upon your budget and needs.
What do I need to have a video?
Firstly contact us to book your slot at the filming studio. The filming of your web video typically takes around an hour and will be constructed from a script of up to 90 words wrote and supplied by yourself, that fills a 30 second web video. Once you have decided upon a suitable script simply email it to us where it will be loaded into an Autocue ready for your visit. Please also bring along any images that you wish to feature on the video. This service requires full payment in advance or on the day of filming before commencement.